RBI issues stricter norms to curb mis-selling by lenders
MUMBAI: Reserve Bank of India has finalised its consumer protection framework under responsible business conduct guidelines, tightening rules on mis-selling, deceptive digital practices & unauthorised bundling, and shifting to a prescriptive regime.The directions impose a strict consent-capture and interface-design protocol, closing gaps left in the Feb 11 draft. According to the framework, banks must capture…
